Shipping policy

Shipping & Delivery Policy

Thank you for supporting MKGA. Every order helps fund charitable causes, and we appreciate your patience as each item is made especially for you.

Order Processing

All products are made to order and fulfilled by our production partner, Printful.

Orders are typically processed within 2–5 business days
During busy periods (such as holidays), processing times may be slightly longer

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Delivery Times

Estimated delivery times begin after your order has been processed.

UK: typically 2–5 business days
USA: typically 3–6 business days
Europe: typically 5–10 business days
International: typically 7–20 business days

These timeframes are estimates, not guarantees, and may vary due to customs checks, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.
We aim to keep pricing fair and transparent while ensuring reliable fulfilment.

Customs & International Orders

For international deliveries:

Customs duties or import taxes may apply
These charges are the responsibility of the customer
We cannot control or predict customs processing times

Incorrect Addresses

Please ensure your shipping details are correct before completing checkout.

If an order is returned due to an incorrect or incomplete address:

Re-shipping costs may apply
Refunds may not be possible once production has begun

Delays & Lost Parcels

If your order appears delayed or lost, please contact us with your order number.
We’ll work with our fulfilment and delivery partners to resolve the issue where possible.

Our Commitment

As a charity-led brand, we balance efficiency with responsibility.
Using print-on-demand helps reduce waste and ensures more resources can go towards charitable impact.

Thank you for your understanding and support.

Please contact us at Support@mkg-a.org